Description: * High school diploma; * Experience in face-to-face/telephone customer service and administrative routines; * Intermediate Office suite proficiency. * Provide telephone and WhatsApp support to representatives and customers; * Clarify doubts, provide guidance, and record requests; * Monitor after-sales issues such as warranty claims, delivery errors, picking errors, and missing products; * Track payment invoices related to open complaints; * Identify and resolve problems and discrepancies in accordance with company policies; * Maintain clear and effective communication with involved departments to ensure timely and high-quality service; * Contribute to customer satisfaction by ensuring excellence in the support provided. 2512310202491756595