Logistics Support Analyst

Description

Job Summary: Logistics Support Analyst for customer service and operational support, ensuring deadline compliance and document organization. Key Highlights: 1. Customer service focused on industrial clients 2. Logistics process management and monitoring 3. Support for drivers and operational staff Position: Logistics Support Analyst Number of openings: 1 Requirements and Education Level: Completed high school education and experience in customer service and client relationship management. \*Main Responsibilities:\* 1\. Provide customer service (SAC), focusing on industrial clients, offering support regarding delivery status, incidents, deadlines, and operational requests. 2\. Monitor and manage collection, delivery, and return schedules, ensuring deadline compliance and alignment with involved departments. 3\. Operate and update the customer portal, entering information, tracking requests, incidents, and proof-of-delivery documents. 4\. Archive and control delivery receipts (proofs of delivery), ensuring document organization and traceability. 5\. Provide assistance and support to drivers, clarifying routes, deliveries, collections, returns, and incident handling during trips. 6\. Conduct daily follow-up with customers and operational staff regarding in-transit cargo and pending items. 7\. Maintain updated operational controls and reports as required by the logistics department. Technical Knowledge: Microsoft Office Suite. Preferred Qualifications: Excellent oral and written communication skills, organizational ability, and planning capability. Work Schedule/Shift: To be determined City: Joinville/SC Neighborhood: Distrito Industrial (Perini Business) Gender: Male or female Salary: R$ 3\.062,40 Meal Allowance: R$ 25,30 (per day) Transportation Allowance: R$ 13,00 (per day) Dental Plan with no payroll deduction Life Insurance Compensation: R$3\.000,00 \- R$3\.062,00 per month Benefits: * Dental care assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site