IT INTERNSHIP

Description

Job Summary: IT internship focused on inventory control, process improvement, software licensing management, and IT equipment maintenance, with an emphasis on learning and professional development. Key Highlights: 1. People driven by challenges and inspired by opportunities for growth 2. Encouragement of education and continuous professional development 3. A culture of learning, unity, simplicity, and delight At Grupo Positivo, we are inspired by the opportunity to share knowledge and contribute to improving the quality of education in Brazil. After all, we believe that quality education has the power to transform the world. Guided by this purpose, we are currently established as leaders across all our areas of operation. We are committed to attracting top talent — **people driven by challenges and inspired** by opportunities for personal and professional growth. If you identify with our Positivo way of being, **submit your resume and apply for this position!** **Responsibilities and Duties** **During the internship, you will have the opportunity to:** * Support software, hardware, and other IT asset inventory control. * Contribute to process and technology improvement projects. * Monitor software licensing and support its management. * Participate in maintenance and updating of unit IT equipment. * Monitor stock levels of IT equipment and supplies. * Assist in producing and updating technical documentation (manuals, procedures, etc.). * Monitor the annual equipment refresh process (rollout). * Support user and license management. * Collaborate in monitoring performance indicators and SLAs for the support area (Helpdesk and Service Desk). **Requirements and Qualifications** * Currently enrolled in a higher education program in Information Technology. * Familiarity with the Microsoft Office suite. * Basic knowledge of networks, hardware, software, and audiovisual equipment. * Knowledge of IT best practices (e.g., the ITIL framework). **Preferred qualifications include:** * Experience with remote support tools such as AnyDesk, TeamViewer, or Microsoft Teams. * Knowledge of the General Data Protection Law (LGPD). * Hands-on experience with ticketing systems and network infrastructure (switches, patch cords, patch panels). * Basic understanding of logical network structure (VLAN). * Familiarity with Active Directory (AD) operations. * Basic knowledge of Windows servers and telephony. **Additional Information:** * Availability to work from 7:00 AM to 1:00 PM. * Availability to work at this address: R. Aquidaban, 200 \- Atiradores, Joinville \- SC, 89203\-073 **Additional Information** **Why work here? Discover our benefits and conveniences designed to enhance your well-being and work-life balance:** Want to keep specializing and learning? Here, you receive **Education Incentive** through partner institutions. Do you commute by bus? We offer **transportation vouchers** for your daily commute. Do you drive a car, motorcycle, or bike? We also provide **parking and bicycle storage**, subject to the criteria of your work location. Want to keep specializing and learning? We offer the “Gestão de Gente” platform, featuring online courses designed to **accelerate your development**, and a dedicated **feedback space**, integral to our culture. The English language teaching methodology in our schools is highly valued—both in regular and bilingual programs—so English proficiency is an advantage. **We offer annual English courses for permanent employees**, with limited enrollment and certification. Did you like it? Let's go! Achieve balance between work and well-being with **Wellhub**: take care of your mental and physical health with us! We value our team members—employees with more than six months of service are eligible for **internal recruitment** for positions across any Grupo Positivo unit. Your commitment makes a difference! That’s why we offer an attendance benefit recognizing those who consistently show up for work. **So, why Grupo Positivo?** Our DNA consists of our **four universal competencies: Delight, Simplicity, Learning, and Unity**. Together, these competencies define our digital identity and make us: UNIQUE. This position is for people who love bringing **\#delight** to everyone — customers, colleagues, suppliers — no matter who they are! We know teamwork is essential to delivering outstanding projects, which is why **\#unity** is fundamental at our Positivo company. We believe **\#simplicity** is the key to delivering excellent work; thus, we always strive to simplify things and avoid unnecessary complications. Ah, and **\#learning** is our motto here — we are constantly teaching and learning, so we seek individuals eager to join this journey of continuous evolution. **Shall we build a \#Positivo world together?** **Innovation is part of our history** Our story began in 1972 with an innovative pre-university course developed by a team of teachers. Since then, over 50 years of trajectory have consolidated our companies as leaders across all areas of operation: Education, Educational Solutions, Technology, and Printing. **Our Positivo Way of Being** Our team is guided by the values of Ethics, Knowledge, Work, and Progress. Here, we value collaboration, continuous development, innovation capability, and efficient simplification. With these attributes, we earned the Great Place to Work certification as one of the best companies to work for.