Description: Requirements and qualifications What is essential for us: * Adherence to our values; * Technical or undergraduate degree in Computer Science, Computer Engineering, or Systems Analysis; * Knowledge of Microsoft 365 It would be great if you also have: * Experience with SAP; * Previous experience in the information technology field; Responsibilities and assignments* Respond to and resolve tickets opened by users regarding software and hardware issues; * Document the resolution of attended issues through the ticket management system; * Install, configure, and uninstall software, utilities, and applications; * Identify and resolve low- and medium-complexity issues related to system operations, following departmental documentation and procedures; * Assist and advise users regarding questions or issues arising from improper or incorrect use of technology resources. 2512310202491938668