Customer Support Assistant

Description

Job Summary: A cooperative member support professional providing customer service, collections, registration analysis, and partner negotiation—with emphasis on quality and proactivity. Key Highlights: 1. Collaborative and continuously developing work environment 2. Learning opportunities and a purpose-driven team 3. Focus on quality, responsibility, and efficiency **Unicooper** is a company that believes people make the difference. We focus on **quality, responsibility, and efficiency**, constantly striving to improve our processes and deliver the best solutions to our customers. We value a **collaborative, respectful, and continuously developing workplace**, where each employee has space to learn, grow, and actively contribute to the company’s results. We encourage **proactivity, ownership mindset, and continuous improvement**, recognizing the effort and commitment of those who walk alongside us. At Unicooper, you will find **real challenges, learning opportunities, and a purpose-driven team**, building trust-based, partnership-oriented, and professionally evolving relationships every day. If you seek a place to develop your skills, share ideas, and join a company that values both people and results, **Unicooper could be your next career step**. **Responsibilities:** * Providing telephone support to cooperative members, focusing on assistance, guidance, and escalation of 24-hour support requests; * Supporting registration analysis, verification of documentation, and vehicle photos; * Issuing duplicate payment slips and supporting active collections, with CRM logging; * Contacting delinquent cooperative members and mediating with consultants when necessary; * Supporting cancellation processes—including analysis, retention efforts, payment slip generation, and control updates; * Contacting partner towing services to check availability and negotiate, as needed; * Updating systems, spreadsheets, and operational records. **Requirements:** * Availability to work on a 12x36 shift schedule; * Availability for in-person work at Anita Garibaldi; * Prior experience in collections—including client negotiation and end-to-end resolution of collection-related matters; * Experience in customer service via both telephone and digital channels, emphasizing quality, clarity, and empathy in communication; * Proficiency in Microsoft Office (basic to intermediate level), with ease in using spreadsheets, recordkeeping, and operational controls.