Description
We are looking for a communicative, organized individual with strong analytical skills to provide customer service and technical support.
**Your responsibilities will include:**
* Customer support via phone, email, WhatsApp, and ticketing system.
* Logging, organizing, and tracking requests.
* Diagnosing and resolving technical issues (Level 1 and part of Level 2).
* Configuring and installing devices and software.
* Providing remote support and user guidance.
* Escalating issues when necessary and meeting SLA requirements.
**What we are looking for:**
* Technical or undergraduate degree in IT (completed or in progress).
* Experience in technical support and customer service.
* Basic knowledge of networking and the Windows environment.
* Strong communication, analytical, and organizational skills.