Service Programmer

Description

Job Summary: Professional responsible for telephone support, field team scheduling, employee support, and control of administrative and operational routines, with emphasis on organization and advanced Excel skills. Key Highlights: 1. Telephone support and field team scheduling 2. Employee support and operational routine organization 3. Spreadsheet control and general administrative tasks **Responsibilities:** * Provide telephone support and direct service requests to field teams. * Support employees by clarifying doubts and recording requests. * Locate field teams and organize daily service scheduling. * Distribute service orders according to priority and operational needs. * Verify, update, and close service orders in the system. * Control operational and administrative spreadsheets using advanced Excel features (filters, basic formulas, pivot tables, data organization). * Monitor operation- and team-related reports and indicators. * Perform general administrative tasks using computers and internal systems. * Maintain a clean and organized workplace, as well as sector-related files and documents. * Assist with internal routines, ensuring accurate and timely information flow to supervision and management. **Requirements:** * Experience in administrative routines or team scheduling (preferred). * Strong customer service skills and clear communication. * Organizational ability, agility, and attention to detail. * **Proficiency in Excel** (mandatory). * Ability to work under pressure and manage multiple tasks. Employment Type: Full-time CLT Compensation: Up to R$2.600,00 per month Benefits: * Meal allowance