We are Patrus Transportes, a company that values people as its greatest asset and puts passion into every detail. Eye-to-eye communication is a fundamental principle, and honoring our word as a guarantee demonstrates transparency and responsibility. We constantly seek the best paths and remain committed to achieving optimal results. Are you interested and would like to join this team that works daily to keep Brazil moving, connecting industries and people? **Key Responsibilities:** * Monitor, guide, and execute customer service activities, including analysis and management of reports, ensuring information quality and accuracy. * Monitor and follow up on operational incidents to provide timely feedback to customers. * Analyze, resolve, and respond to customer complaints. * Monitor delivery performance for clients assigned to your portfolio and validate information whenever requested. * Handle additional service charges, as required or requested by operations. * Monitor reverse logistics and delivery status. * Prepare and submit daily reports with notes, providing access keys for monthly billing closure. * Register incidents in the Customer Portal, authorizing redeliveries and returns, and monitor scheduled shipments, reverse pickups, and preparation of Debit Note processes (indemnifications). * Analyze departmental processes and propose improvements to maximize results. **What We Look For:** * Strong communication and verbal fluency. * Passion for interacting with people and delivering customer service. * Resilience, patience, and emotional control. * Proactivity and ability to propose process improvements. **Technical Requirements:** * Bachelor’s degree in Logistics, Business Administration, or Communications. * Minimum 6 months of experience in customer service. * Intermediate proficiency in Microsoft Office Suite. **Preferred Qualifications:** * Prior experience in transportation. * Ability to interact effectively with diverse customers and handle complex situations. * Capacity to analyze KPIs and generate reports. **Benefits:** * Health and Dental Insurance (co-payment) * Meal Vouchers * Basic Food Basket * Transportation Vouchers * Life Insurance (CCT) * Welhub * Baby Kit * School Kit **More than a transportation company—we are Patrus.** **Build your career with us!** Minimum Educational Requirement: Bachelor’s Degree