Maître

Description

Job Summary: Responsible for coordinating the dining room, ensuring excellence in customer service, service organization, and operational smoothness. Key Highlights: 1. Supervise the dining room team and organize the customer service flow. 2. Ensure service standards and team conduct. 3. Resolve conflicts and handle customer complaints. Gruppo Trevisani has been operating in the gastronomy market since 2014. Currently, it operates six establishments: Ristorantino Jardins, Ristorantino Riviera de São Lourenço, Ristorantino Rio, Ristorantino Caffè (Pátio Higienópolis Shopping), Lassù, and Lassù Rooftop Club, all led by Ricardo Trevisani, a restaurateur with 40 years of experience in gastronomy—having begun his career as a chef in Italy for nine years, then leading Grupo Fasano for over two decades, and subsequently founding and operating the Maremonti chain until 2013. In 2026, Ristorantino Porto Alegre (Bourbon Shopping) will open. Join our team! **Job Objective** Responsible for coordinating the dining room, ensuring excellence in customer service, service organization, and operational smoothness, while aligning team performance and customer experience. **Main Responsibilities** * Supervise the dining room team (waiters, busboys, hostesses). * Organize table assignments and customer service flow. * Ensure service standards and team conduct. * Monitor table service and intervene when necessary. * Resolve conflicts and handle customer complaints. * Train and develop the service team. * Coordinate operations with kitchen and bar to ensure service smoothness. * Manage reservations and plan dining room occupancy. * Support sales strategies (including collaboration with the sommelier). **Requirements** * Prior experience as a maître or dining room leadership role. * Knowledge of à la carte service. * Skills in team management and restaurant operations. * Strong communication skills and professional demeanor. **Behavioral Competencies** * Quick decision-making * Emotional intelligence * Organization and systemic vision * Customer experience focus **Working Conditions** * Standing work and constant movement throughout the dining room. * Work during peak hours, including evenings, weekends, and holidays. Employment Type: Full-time, CLT permanent contract Salary: R$2.500,00 – R$3.200,00 per month Benefits: * Health insurance * Life insurance * Transportation allowance Work Location: On-site