Dining Room Coordinator

Description

Job Summary: Responsible for coordinating the dining room, this position ensures excellence in customer service, service organization, and operational efficiency, aligning the team and the customer experience. Key Highlights: 1. Supervise and develop the dining room team. 2. Ensure service standards and operational efficiency. 3. Leadership and management of the customer experience. Gruppo Trevisani has been operating in the gastronomy market since 2014\. It currently operates six venues: Ristorantino Jardins, Ristorantino Riviera de São Lourenço, Ristorantino Rio, Ristorantino Caffè (Shopping Pátio Higienópolis), Lassù, and Lassù Rooftop Club—led by Ricardo Trevisani, a restaurateur with 40 years of experience in gastronomy. He began his career as a chef in Italy for nine years, then led Grupo Fasano for over two decades, and subsequently founded and operated the Maremonti chain until 2013\. In 2026, we will open Ristorantino Porto Alegre (Shopping Bourbon). Join our team! **Job Objective** Responsible for coordinating the dining room, ensuring excellence in customer service, service organization, and operational efficiency, aligning the team and the customer experience. **Main Responsibilities** * Supervise the dining room team (waiters, busboys, hostesses). * Organize table assignments and service flow. * Ensure service standards and team conduct. * Monitor table service and intervene when necessary. * Resolve conflicts and handle customer complaints. * Train and develop the service team. * Coordinate operations with the kitchen and bar to ensure service efficiency. * Manage reservations and plan dining room occupancy. * Support sales strategies (including collaboration with the sommelier). **Requirements** * Prior experience as a maître or in dining room leadership. * Knowledge of à la carte service. * Skills in team management and restaurant operations. * Strong communication skills and professional demeanor. **Behavioral Competencies** * Quick decision-making * Emotional intelligence * Organization and systemic vision * Customer experience focus **Working Conditions** * Standing work and constant movement throughout the dining room. * Work during peak hours, including evenings, weekends, and holidays. Employment Type: Full-time, CLT permanent contract Compensation: R$2\.500,00 \- R$3\.200,00 per month Benefits: * Health insurance * Life insurance * Transportation allowance Work Location: On-site