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Job Summary: The Technical Assistant in the VP of Customer Services directs activities to field technicians, monitors systems and reports, and supports deadline management to deliver the best customer experience. Key Highlights: 1. Focus on continuous improvement of the customer experience. 2. Central role in coordinating technical teams. 3. An environment that values diversity and innovation. Vice Presidency: VP Engineering and Customer Services Directorate: DIR CENTRALIZED CUSTOMER SERVICES **Location: Porto Alegre/RS** The VP of Customer Services is responsible for fixed-line telephony customer service. We are the company’s face to our customers. The Technical Assistant bears significant responsibility for directing activities to field technicians via control and monitoring systems, as well as managerial reports on customer service indicators—aiming for optimal end-customer engagement. Supports supervision in tracking service deadlines, administrative tasks including scheduling customer appointments, quality control, and deadline monitoring to highlight contracted providers’ performance for improved customer experience. Seeks solutions to enhance customer service and experience with Vivo products. **Responsibilities and Duties** * Monitor quality indicators and alert supervisors about potential deadline slippages; * Direct field teams toward higher productivity using the company’s monitoring systems; * Schedule technical visits with customers via telephone contact; * Perform administrative routines such as deadline management and field activity coordination. **Requirements and Qualifications** * Completed High School education; * Basic or Intermediate Office Suite proficiency (Excel proficiency is mandatory); * Aptitude for telephone-based customer service; * Flexibility regarding working hours, including weekends and holidays on rotating shifts; * Administrative experience managing managerial reports and tracking deadlines; * Preferably familiarity with Power BI, Power Apps, and other digital platforms (Microsoft and Google). **Additional Information** See what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits—they’re also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! On Vivo’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer featuring special discounts on fixed-line, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentic. \#VemdeVocê ; * Work remotely up to two days per week. \#Mobility; * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program—within Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine services, and more! \#VempraVivo We are a Telefônica Group company, leader in telecommunications in Brazil. We operate with the purpose of **Digitalizing to Connect** people, businesses, and all of society—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in command of their digital lives—with security and reliability—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, seeking to align ourselves with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately address what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity is cool"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe that **diversity**—of people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society in which we live. We maintain a robust internal program grounded in the pillars of Gender, LGBTI\+, Race, PwD (Persons with Disabilities), and 50\+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
