Customer Acquisition Assistant

Description

Job Summary: Work in the commercial area, supporting customer acquisition and pre-sales as a facilitator of the entry process for potential clients and related activities. Key Highlights: 1. Receptive customer service for potential clients via various channels 2. Qualification and referral of commercial requests 3. Operationalization of communication workflows with customers Work in the commercial area, supporting customer acquisition processes alongside the Customer Acquisition and Pre-Sales team, acting as a facilitator for the onboarding of potential clients, as well as performing other related and inherent duties. **Responsibilities and Duties** * Provide receptive customer service for potential clients through designated channels (e.g., WhatsApp, e-mail, and telephone). * Receive potential client requests, qualify those requests, and forward them to the commercial/relationship team for negotiation resolution. * Operationalize call, message, and e-mail cadence workflows (outbound) according to Customer Acquisition guidelines. * Propose communication templates for outbound processes to optimize performance. * Monitor updates on potential clients assigned to the commercial team, switching operators in case of lead abandonment. * Administer training sessions, when necessary, for the commercial team to ensure monitoring of negotiations (progress and withdrawals). **Requirements and Qualifications** **Education Required for This Position:** * Completed High School **Qualifications:** * Preferred: Currently pursuing a Bachelor’s degree * Preferred: Consultative negotiation skills focused on strategic agreements, combined with emotional intelligence to handle adversities. **Additional Information** **We are a team passionate about caring for people — and we do it with purpose, delivery, and sparkle in our eyes!** We are the **2nd best company in the GPTW Health Ranking and the 5th best company to work for in Rio Grande do Sul (RS)**! **And more:** this year, we ranked **45th in the GPTW BRAZIL Ranking!** All this reflects an incredible workplace climate, built by people who believe in what they do! **Join us to achieve even more!** PROUD TO BE GPTW RS, BRAZIL AND HEALTH! **A cooperative with over 50 years of history, market leader in the capital city of Rio Grande do Sul, the Metropolitan Region, Central-South, and Northern Coast of Rio Grande do Sul.** We stand out for the health solutions we offer, serving over **650,000 lives in our portfolio, 6,900 affiliated physicians, and 370 service points**, including both owned and accredited facilities. Our operations are possible only thanks to **our employees — professionals who always place care first** and choose **Unimed Porto Alegre to develop their careers.** **We are guided by 5 pillars**, reflecting how we operate daily: Solidity and tradition in healthcare Proximity Sense of pride and belonging Continuous evolution of care Stimulation of development **We value building close and healthy relationships, based on collaboration to find solutions and achieve results.** Challenges are part of our daily routine. Our **dynamic environment enables employees to work on diverse projects** and **continuously develop.** We are **proud of our purpose** and the **positive impact** we generate in the **lives of thousands of people.** We aim to make **a difference in care** — and we know this is achieved through **welcoming, attention, and constant improvement.** **Come empower your talent and your caring spirit. Join Unimed Porto Alegre!**