Job Summary: The Junior Technical Support Analyst will be responsible for installing, configuring, and maintaining Linux servers with Asterisk; managing extensions and routes; developing dialplans; providing technical support; and collaborating with other departments. Key Highlights: 1. Technical support for internal and external users 2. Network, server, and incident monitoring (24/7 on-call) 3. Collaboration with development and commercial departments Opportunity for a Junior Technical Support Analyst at a company offering omnichannel platform solutions for contact center automation, unification of communication channels (e.g., WhatsApp, voice, etc.), team management, and sales volume tracking. **Key Responsibilities:** * Install, configure, and maintain Linux servers with Asterisk; * Create and manage extensions, SIP/IAX trunks, and inbound/outbound routes; * Develop and optimize dialplans (extensions, queues, IVRs/URAs); * Provide technical support to internal and external users (from basic to advanced levels); * Implement integrations with CRM, ERP, and APIs; * Conduct in-person or online training sessions; * Monitor networks, servers, and incidents (24/7 on-call\); * Collaborate with development and commercial departments. **Hard Skills Required for This Opportunity:** * Experience in technical support or implementation of VoIP/PABX IP solutions; * Experience in Linux server administration; * Knowledge of: * Asterisk (SIP/PJSIP extensions, queues, IVRs); * Networking and TCP/IP (IP addressing, DNS, routing, gateways). **Preferred Qualifications:** * Knowledge of MySQL/MariaDB databases; * Network security and firewall; * API-based integrations. **Soft Skills Required for This Opportunity:** * Strong desire to learn; * Resilience when facing challenges; * Proactivity to drive results; * Team spirit and customer focus; * Discipline to deliver consistent results. If you enjoy solving problems, learning quickly, and growing within an environment that values innovation and results, this opportunity is for you! Minimum Education: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
