SICFX Collections Operator

Description

Job Summary: Handle and negotiate with delinquent customers, record interactions, and update registrations, following quality guidelines. Key Highlights: 1. Handle and negotiate with delinquent customers 2. Record call status and payment agreement 3. Confirm and update registration data Want to join a network of recognition and opportunity? Then, your place is with us! We are made up of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#vemprarede Responsibilities and Duties: * Handle and negotiate with delinquent customers via phone calls; * Enter call status, conversation summary with the delinquent customer, and debt payment arrangement into the system; * Confirm and update the delinquent customer's registration data; * Perform customer service procedures according to quality guidelines; * Conduct online searches. Requirements and Qualifications: * Completed high school education; * Prior experience in collections, telemarketing, or telephone customer service is desirable; * Basic knowledge of Microsoft Office (IT); * Working hours: Minimum Education Level: High School (Secondary Education) * Transportation Allowance (VT) * On-site cafeteria and snack bar * Performance-based bonus * Flexible Benefit (VR or VA) * Medical and dental assistance