Customer Support Assistant

Description

Job Summary: We are seeking a Customer Success professional to serve as the primary point of contact, ensuring customer satisfaction and retention on an online accounting services platform. Key Highlights: 1. Act as the primary point of contact and ensure a positive customer experience 2. Anticipate churn risks and proactively act to foster customer retention 3. Collect feedback and contribute to the continuous improvement of products **About ContaÁgil** We are an online accounting services platform for small businesses. Our mission is to make accounting bureaucracy invisible to small entrepreneurs. We are currently experiencing an exciting phase of growth and are looking for a results-driven individual to join our Customer Success team. *This position is fully remote. *Employment type: CLT **Benefits**: Meal allowance, Paid vacation + Health support + GymPass + Discounts on medical exams and pharmacy + Day off. **Responsibilities**: * Serve as the primary liaison between the company and customers, ensuring a positive experience throughout the entire customer journey; * Monitor implementation, adoption, and usage of services, ensuring customers achieve optimal results; * Understand customer needs and goals, proposing solutions and best practices aligned with the company; * Anticipate churn risks and take preventive action to ensure retention; * Collaborate with internal departments (sales, support, product, and marketing) to resolve requests and enhance the customer experience; * Collect customer feedback and insights, contributing to the continuous evolution of products and processes. **Requirements and Qualifications**: * Prior experience in **Customer Success (CSM)**, including managing the customer journey, retention, and expansion; * Experience engaging with customers, understanding their needs, and delivering continuous value; * Ability to lead follow-up meetings, presentations, and strategic alignment sessions; * Strong communication skills, analytical mindset, and problem-solving focus. **Preferred Qualification**: Knowledge or experience in **accounting**, accounting or financial routines, or work within companies in this sector. Job Type: Full-time Compensation: Starting from R$2.100,00 per month Benefits: * Corporate partnerships and commercial discounts * Remote work Selection Question(s): * What is your salary expectation?