JUNIOR OPERATIONS ANALYST

Description

Job Summary: Professional responsible for monitoring and ensuring real-time logistics operation fluidity, providing support to drivers and resolving incidents. Key Highlights: 1. Connect people and businesses efficiently, agilely, and humanely. 2. Value those who wear the shirt and want to grow together. 3. Focus on operational efficiency and end-customer experience. **About Dominalog** We are logistics solutions specialists driven by a clear purpose: to connect people and businesses efficiently, agilely, and humanely. We value those who wear the shirt, make things happen, and want to grow with us. If you love people, challenges, and a fast-paced environment, this is your place! **Your Mission Here** Ensure real-time monitoring and fluidity of logistics operations, guaranteeing route visibility, driver support, and rapid incident resolution—directly contributing to operational efficiency and end-customer experience. **Key Responsibilities** * Monitor the Control Tower, tracking routes and deliveries in real time. * Provide operational support to drivers during route execution, addressing questions, incidents, and operational needs. * Continuously update tracking systems to ensure accurate visibility of route and package status. * Manage the operational floor, supporting operational organization, outbound flow, and demand prioritization. * Handle operational incidents, mitigating impacts on productivity and customer experience. * Conduct daily operational briefings, reporting results, KPIs, and key events from the previous day. * Extract, analyze, and monitor reports in the SCC (Amazon) system to identify: pending packages, operational inconsistencies, deviations, and logistics incidents. * Perform daily operational closing, consolidating information such as: number of packages delivered; returned packages; actions taken; driver schedule and availability. **Requirements** * Completed High School; * Passion for working with numbers; * Experience in the field; * Data analysis skills; * Experience in KPI management; * Intermediate Microsoft Office proficiency. **Work Schedule** This is a 6-day workweek position! * Hours: 8:00 AM to 6:00 PM Monday through Thursday, and 8:00 AM to 5:00 PM on Friday. **What We Offer:** Salary: salary expectations. * Health insurance (30% co-payment, no fixed deduction); * Bradesco dental plan, no deduction; * Meal allowance or food voucher of R$25.21/day (with 5.32% deduction from the amount); * Birthday Day Off: one day off during your birthday month, starting after 3 months; * TotalPass (gyms and wellness); * Paternity leave of 10 days (after 3 months). **Join Us!** At Dominalog, we believe success begins with people. If you want to be part of a purpose-driven team that grows while valuing its work, **apply now and help us dominate the future together!** Minimum Education Level: High School (Secondary Education)