**Hello, we are iDez** A financial technology platform (BaaS) that helps mid-market companies build their own financial solutions. We transform businesses into digital banks with infrastructure, strategy, and results. Our ecosystem processes millions monthly and serves sectors such as logistics, franchises, facilities management, digital platforms, and fintechs. We are strengthening our IT team and seeking professionals for a fully remote position under the PJ (individual contractor) model. **What do we expect from you?** You will be responsible for system support, providing technical customer assistance, and collaborating to resolve incidents related to integrations and APIs. We seek someone with strong communication skills, a willingness to learn, logical reasoning, and a proactive approach to problem-solving. **Key responsibilities:** * Respond to support tickets and assist customers in resolving technical issues related to the system; * Conduct preliminary analyses, simulations, and validations to identify root causes of errors and inconsistencies; * Implement simple and incremental fixes in PHP, following guidance from the team; * Support maintenance of integrations and API consumption; * Log support interactions and updates systematically in the ticketing system; * Collaborate with the development team to escalate more complex requests; * Contribute suggestions for process and solution improvements. **Requirements:** * Proficiency in PHP and programming logic; * Understanding of how APIs (REST) and integrations work; * Strong communication skills and prior experience in customer support (e.g., service desk, technical support); * Organizational skills, proactivity, and eagerness to learn; * Currently pursuing or having completed a bachelor’s degree in Technology or related fields. **Benefits:** * Paid vacation after one year * Gympass (Wellhub) * Telemedicine * Company Vacation Days * iDez Care * Home-anniversary and birthday gifts * Birthday day off * Corporate university