PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, guiding customers, controlling access and equipment, and supporting the team in various activities. Key Highlights: 1. Monitoring and supervision of parking systems 2. Customer service and guidance regarding issues and traffic flow 3. Operational and technical support to the parking team * **JOB MISSION** Responsible for monitoring, supervising, and operating Parking Systems **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers, via intercom, on resolving issues arising during entry or exit from the parking facility, whenever requested; Control keys; Screen service authorizations; Report incidents occurring during the shift to the Supervisor; Support the Parking Team in monitoring and identifying problems with equipment or in any area of the parking facility; Support opening and closing activities of parking levels and cashier stations, identifying and anticipating potential incidents; Monitor the Parking Controllers and Valet Attendants, verifying area coverage; Report equipment issues within the parking system (e.g., gates, barriers, APS, automatic payment systems such as Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.) to Supervisors and technicians; Verify recording, playback, and operation of all CCTV system equipment; Perform checklist for camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the parking facility’s radio frequencies; Receive authorization requests from floor posts (e.g., equipment activation authorization, restroom access authorization, etc.); Organize parking areas during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at building entrances during shopping center closure hours; Provide customer service and release customers during equipment or ticket malfunctions at barriers; Guide vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement throughout parking areas; Monitor vehicle stay in the parking facility after shopping center closure; Assist customers in parking areas with discharged batteries, flat tires, or need for locksmith services; Maintain signage and isolation measures in the parking facility per briefing instructions/standards; Replenish/replace cards at barriers; Organize and store all signage, isolation, emergency equipment (vehicle suspension carts, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (gates, barriers, APS, etc.). **OBSERVATIONS** ---------------