Operations Manager

Description

Job Summary: Responsible for the operational management of a luxury salon, with focus on process standardization, continuous improvement, and ensuring customer experience. Key Highlights: 1. Operational management of a luxury salon 2. Process and productivity improvement 3. Focus on customer experience and satisfaction Responsible for operations at Raphaelli Essential Therapy, a luxury salon. **KEY RESPONSIBILITIES:** * Map, organize, and standardize internal salon processes * Implement operational improvements to enhance productivity and quality * Monitor performance indicators (customer service, sales, scheduling, productivity, customer satisfaction) * Ensure adherence to service standards and customer experience requirements * Supervise front desk routines, appointment scheduling, and customer flow * Support team management (staff and front desk) on operational matters * Identify bottlenecks and propose practical solutions * Manage deadlines, goals, and departmental organization * Support implementation of management systems and tools * Develop managerial reports for senior leadership REQUIRED COMPETENCIES: * People Management * Communication and Feedback * Leadership * Conflict Management Compensation: R$4.500,00 - R$6.500,00 per month Benefits: * Fuel allowance * Company mobile phone * Free parking * Meal voucher * Transportation voucher Work Location: On-site