Customer Service Representative/Receptionist

Description

Job Summary: In-person and remote customer service, guidance and sales of veterinary products and services, appointment scheduling, cash handling routines, and store organization. Key Highlights: 1. Public service at a veterinary clinic 2. Guidance and sale of pet products and services 3. Working with pets and interacting with people **Description and Responsibilities:** **Working Hours:** Monday to Saturday \- from 12:40 PM to 9:00 PM, with a 1-hour break **Experience Level:** Not Informed **Employment Type:** Tenured \- CLT labor code **Main Activities:** * **Customer service (in-person, telephone, and communication apps);** * Guidance and sale of veterinary products and services for companion animals; * **Medical service guidance and scheduling;** * Scheduling of grooming services (bathing and hair clipping) * **Collection of payments for services and purchased products;** * **Cash handling routines;** * Scheduling and reception of animals for company services (medical consultations, bathing \& grooming, among others); * Customer registration and administrative routines in an automated customer management system; * Store organization; **Requirements:** * Completed high school education; * Experience in customer service; * Love for pets and enthusiasm for working with people; * Motivated by results-oriented goals; * Pet/veterinary-related courses preferred (not mandatory); * Cash handling experience preferred Preferably residing in the northern zone of Porto Alegre/RS \- easy access to workplace. * **Availability:** * From 12:40 PM to 9:00 PM, with a 1-hour break. * Works Monday to Saturday. **Compensation:** * CLT employment contract \- 44 hours/week * Salary R$ 1\.926,00 \+ Hazard Pay R$ 303,60 * Meal allowance (restaurant voucher agreement \- Monday to Friday \- Saturdays, Sundays, and holidays require self-provided meals / the company provides a fully equipped kitchen); Transportation allowance * **Benefits:** Transportation allowance