Job Summary: We are seeking a proactive and communicative professional with experience in sales and customer service to convert leads into clients at our insurance brokerage. Key Highlights: 1. Consultative and high-quality customer service 2. Customer loyalty and relationship management 3. Opportunity to work with challenges and rapid learning Location: Porto Alegre – RS (Menino Deus neighborhood) Work Model: On-site Employment Type: CLT Schedule: Monday to Friday, business hours (8:30 AM to 6:00 PM) Compensation and Benefits * Base Salary: R$3.000,00 + commission on sales credited to the portfolio. * Benefits: Transportation Voucher (VT), Meal/ Food Voucher (VR/VA) (approximately R$900,00 combined), Life Insurance. About the Position We are looking for a proactive, communicative professional with experience in sales and customer service to handle client interactions at our insurance brokerage. The primary focus will be converting leads into clients while ensuring consultative and high-quality service. If you enjoy challenges, learn quickly, take initiative, and aren’t afraid to seek solutions, this position is for you! Responsibilities * Reactive and proactive customer service: Receive leads arriving at the brokerage and guide them through the insurance purchasing process. * Needs identification: Understand customer needs to offer the best solution. * Proposal follow-up: Ensure customers receive all necessary information and monitor contract closure. * Customer loyalty and relationship management: Maintain courteous and close interaction, ensuring a positive customer experience. * Recordkeeping and tracking: Update internal systems with customer service information. Required Competencies and Skills: * Experience in sales and customer service (insurance industry experience not required). * Commercial and negotiation profile — ability to conduct persuasive and strategic conversations. * Proactivity and initiative — do not wait for ready-made solutions; instead, seek answers and act autonomously. * Quick learning ability — willingness to learn about insurance products and new service approaches. * Clear and concise communication — ability to express oneself effectively both verbally (e.g., by phone) and in writing. * Empathy and courtesy — ability to understand customers and deliver humanized service. * Resilience and results orientation — ability to handle objections and persist in negotiations. * Organization and discipline — maintain a structured and efficient workflow. Preferred Qualifications (not mandatory but valued): * Experience in the insurance market. * Basic knowledge of CRM and customer service systems. * Proficient typing and digital tool proficiency. Job Type: Full-time CLT Pay: Starting from R$3.000,00 per month Benefits: * Childcare Assistance * Life Insurance * Food Allowance * Meal Voucher * Transportation Voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
