Job Summary: We are seeking a proactive and organized Business Analyst to support the operational and administrative management of a unit, ensuring efficiency and organization. Key Highlights: 1. Customer service and operational process organization 2. Supporting management in goal setting and performance analysis 3. A collaborative environment with autonomy and growth BUSINESS ANALYST Organization, strategic vision, and proactivity. This position is for someone who manages operations intelligently! Sou Coluna is expanding and looking for a Business Analyst to join our team and serve as the central support point for one of our units. We seek an analytical, communicative, and hands-on professional who enjoys solving problems, organizing processes, and closely monitoring results. This professional will be responsible for supporting unit management across operational and administrative areas, ensuring efficient functioning—from customer service to data analysis. Key Responsibilities: * Provide courteous customer service, delivering an excellent experience (in person, by phone, and via WhatsApp); * Monitor and organize schedules, appointment times, and service workflows; * Generate and analyze simple reports to track unit performance; * Support management in goal setting and performance analysis; * Oversee internal administrative processes, such as procurement, supply inventory control, and operational requests; * Serve as the liaison between reception, technical teams, and company support departments; * Maintain overall unit organization and smooth operation. What We’re Looking For: * Proactive, organized, and strong communication skills; * Ability to handle multiple tasks autonomously and responsibly; * Prior experience in customer service and administrative routines is preferred; * Proficiency with basic spreadsheet tools and systems; * Completed high school education (ongoing higher education is a plus); * Willingness to work on-site and on Saturdays, if required. We Offer: * Work schedule: Monday to Friday, 10:30 AM–7:30 PM / Saturday, 8:00 AM–11:00 AM * Fixed salary + performance-based bonuses for the unit; * CLT employment regime + transportation allowance (VT) + incentives; * Comprehensive training on Sou Coluna’s processes and culture; * A collaborative environment with autonomy and real growth opportunities. If you are a professional who likes staying informed, keeping things organized, and helping the company evolve, this role is for you! Employment Type: Permanent CLT Compensation: R$2.280,00 – R$3.500,00 per month Benefits: * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
