Description
Job Summary:
A Reverse Logistics professional responsible for managing return pickups, interacting with carriers and customers, and maintaining controls and performance indicators.
Key Highlights:
1. Engagement in Reverse Logistics with a focus on pickups and returns.
2. Direct interaction with carriers and customers to resolve issues.
3. Use of Excel and SAP for monitoring and entering performance indicators.
**Responsibilities of this role**:
Extracting reports to monitor return pickups with carriers; supporting carriers in completing pickup information; handling service desk tickets related to return processing; contacting customers; entering data into Excel-based tracking sheets; managing data in integrated systems; operating SAP for tracking purposes; entering performance indicators; providing daily updates on return pickup progress; holding meetings with carriers for alignment and follow-up; and resolving issues with customers and carriers.
**Experience**:
Experience in Logistics / Transportation. Minimum intermediate-level Excel proficiency. Experience in Reverse Logistics.
Minimum Education: High School Diploma