Logistics Operations Coordinator, Amazon Logistics

Description

Job Summary: An Amazon Logistics Team Leader will supervise delivery stations, manage performance, and lead associates in a dynamic environment. Key Highlights: 1. Leadership in delivery stations and KPI management 2. Highly collaborative environment close to a startup 3. Work in an ambiguous, fast-paced, and dynamic environment **DESCRIPTION** --------------- Do you want to work hard, have fun, and make history? If so, Amazon may be the right career choice for you. Our logistics teams are transforming how we interact with customers worldwide every day—and solving some of the biggest logistical challenges faced not only by Amazon but by the entire industry. Amazon’s transportation teams work to ensure packages are delivered to customers globally. Whether items are large or small, we find solutions to uphold our promise to customers. Amazon Logistics is seeking a Team Leader to join the AMZL Brazil team at our Delivery Station in the Canoas/RS region. Key job responsibilities As a team leader, you will supervise one of our delivery stations, providing leadership to associates and managing performance against key metrics—Key Performance Indicators (KPIs). You will assume many roles and work in a highly collaborative environment that feels more like a startup than a large corporation. The mindset is that no idea is a bad idea—and the best ideas are those that should be tested and experimented with. You must thrive and deliver results in an ambiguous, fast-paced, and dynamic environment. This role includes: * Lead and train associates to deliver the best service to our customers. * Ensure customer orders are fulfilled in accordance with safety and quality guidelines. * Continuously provide critical shift-related information to operators. * Engage with support functions and/or other departments to address shared performance indicator issues—for example, readiness processes, 5S, safety, and training. * Monitor route progress, proactively identify and correct deviations, and adjust operations with a focus on exceeding customer expectations and managing operational costs. \- Conduct meetings, assign tasks, and work with KPIs such as on-time dispatch, first-day delivery success, and improved customer service. * Find practical and simple solutions to complex problems without compromising core quality or functionality. * Provide daily support during the launch/implementation of newer systems/processes and collect feedback. * Continuously use software and hardware tools to ensure smooth day-to-day operations. * Communicate daily metrics and report exceptions to other departments within Operations and across Amazon, as needed. **BASIC QUALIFICATIONS** ------------------------ * Bachelor’s degree completed * Availability to work flexible hours/shifts/areas, including weekends, holidays, and overnight shifts. * Operational metrics management * Root cause investigation and action plan development * Experience in dynamic environments with high delivery volume * Ensuring adherence to standardized operational processes * Experience in process definition * People management experience * Proficiency in MS Office, with advanced Excel skills (VLOOKUP, advanced formulas, pivot tables) * Intermediate English proficiency **PREFERRED QUALIFICATIONS** ---------------------------- * Excellent communication skills with diverse audiences. * Degree in Engineering, Operations, or experience in operations/startup/dynamic environments dealing with ambiguity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.