**Overview** --------------- We are looking for an IT Support Analyst in Canoas/RS to provide support to employees, ensuring the availability and proper functioning of technology resources, with a focus on quality, organization, and SLA compliance. **Responsibilities and Duties** ----------------------------------- * Provide technical support to employees (incidents and requests); * Ensure work equipment is operational and suitable for use; * Manage support tickets and service queue, ensuring compliance with agreed-upon metrics (SLA); * Support other IT areas during crisis situations, projects, changes, and technology environment testing; * Manage equipment inventory, perform asset tracking, and control maintenance activities; * Create, update, and execute **SOPs (Standard Operating Procedures)**, ensuring team knowledge alignment; * Install software and perform hardware maintenance; * Work in a lab environment, performing analyses, tests, and equipment diagnostics. **Requirements and Qualifications** ------------------------------ * Installation and configuration of operating systems; * Advanced knowledge of **Windows 10**; * Data migration, user backup, use of administrative tools, and registry editing; * Basic understanding of **Active Directory** (adding and removing devices from the domain); * Basic knowledge of **Exchange Server and BES** (account configuration); * Basic networking concepts: * Static and dynamic IP addresses; * Basic commands (ipconfig /release /renew); * Microsoft Office suite: * **Outlook** (profile creation and Exchange account maintenance); * **Excel** (basic formula knowledge). * Resilience and results orientation; * Commitment and attendance; * Organization and sense of priority; * Strong communication skills and ease in user support. **Additional Information** -------------------------- **What do we offer you?** * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Benefit (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC – Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest trends in the technology market; * Online payroll-deductible credit platform: TIVIT helps you achieve personal goals—such as home/apartment renovations, financing studies, or debt settlement—according to company policies and regulations; * Personal Support Program offering psychological, financial, and legal counseling in partnership with Alelo. We believe the present is plural and inclusion drives transformation; therefore, all individuals are welcome to apply for our positions to foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Education Level: Bachelor’s Degree