Administrative Assistant - Conta SIM

Description

Job Summary: Professional to be responsible for preparing and ensuring billing of meter readings, handling incidents and technical requests, and resolving customer issues. Key Highlights: 1. Essential role in billing management and customer service 2. Dynamic role with varied responsibilities 3. Focus on analysis and problem solving Consigaz Group is a national company with 50 years in the market and 2,000 employees across 8 states. We are a diverse, inclusive company focused on innovation and environmental sustainability. We respect and care about our employees. We provide an essential service to society: LPG gas distribution. Our relentless purpose is “To be the energy for everyone.” Our work culture is defined by constant presence—whenever our customers need us! We are seeking professionals who can join our team and contribute to this purpose. If you identify with our values (Responsibility, Flexibility and Agility, Innovation, Human Respect, Sustainability, and Quality and Safety), join our team! We would be delighted to receive your application and learn more about your career and professional journey. **Position Details:** Prepare daily schedules for meter readers to bill consumption. Ensure all meter readings are billed and invoices issued according to procedure, verifying pending schedules daily. Handle incidents generated for the Conta SIM Business Unit at the base. Create service orders to address field technical requests. Respond to and resolve customer requests and issues via e\-mail, telephone, or complaints submitted through Reclame Aqui and Procon, forwarded to the base. Analyze and manage customers without registration who consume gas. Analyze and manage customers consuming gas despite having locked and/or damaged meters. Comply with guidance and requests from corporate Conta SIM, meeting deadlines for all assigned tasks. **Requirements:** * Completed high school education. * Proficiency in Microsoft Office suite. Additional Information: * Remuneration composed of base salary \+ 30% hazard allowance; ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Critical Analysis, Communication, Dynamism, Organization, Interpersonal Relationships ### **Benefits:** Transportation Allowance, Meal Voucher, Food Allowance, Medical Assistance, Dental Assistance, Pharmacy Card, On-site Cafeteria, Life Insurance, Daycare Assistance, Gas Voucher, Vacation Bonus, Profit Sharing (PLR), Discount Club ### **Department:** Administrative