Job Summary: The intern will work in the Academic Secretariat, supporting student service and follow-up, seeking solutions and encouraging student retention to foster a positive academic experience. Key Highlights: 1. Support in student service and follow-up 2. Assistance in identifying solutions for student needs 3. Contribution to a positive academic experience The intern will work in the Academic Secretariat area, supporting service and follow-up for students enrolled in the institution's programs. Their primary objective will be to assist in understanding student needs, contributing to solution identification with the team and supporting initiatives that encourage student retention at the institution, thereby promoting a positive academic experience throughout their journey. Other responsibilities relevant to this position include: **Key Responsibilities:** * Assist in proactive and responsive student service, providing initial support and directing requests as needed; * Support the identification and analysis of reasons for student dropout and withdrawal; * Collaborate with the team to explore alternatives that encourage student retention in programs; * Assist in negotiating academic conditions, deadlines, and solutions, always under supervision; * Record and track requests in internal systems; * Facilitate communication between students and internal departments (academic, financial, and academic secretariat); * Assist in monitoring departmental indicators; * Contribute suggestions for process improvements and enhancements to the student experience; * Contact students via phone, WhatsApp, e\-mail, and other institutional channels; * Support student orientation regarding institutional policies, contracts, and academic procedures. **Requirements:** * Developing analytical profile with interest in learning negotiation and problem-solving; * Proactivity, strong verbal and written communication skills, and ease in interacting with the public; * Interest or initial experience in customer service, relationship management, or related fields; * Organizational skills and attention to processes, with willingness to learn indicator tracking; * Basic knowledge of Microsoft Office Suite; * Currently enrolled in an undergraduate program in Administration, Law, Business Management, Communication, or related fields; * Prior experience in an educational institution will be considered a plus. **We Offer:** * Internship stipend (R$ 1\.000,00\); * Meal allowance (R$ 330,00/month); * Transportation allowance or fuel assistance; * Gympass; * Incentives for professional development and qualification; * Birthday day off. **Schedule:** * To be determined * Weekends: morning or afternoon shifts (rotating schedule with alternating days off)
João Silva
Indeed · HR
João Silva
Indeed · HR
