Job Summary: This role involves providing in-person and online customer support, organizing the store and products, and performing administrative tasks, with a focus on continuous learning and development. Key Highlights: 1. Customer support and humanized experience 2. Store organization and visual presentation 3. Continuous learning in sales and optical products **Customer Service** * Support in-person and online store customer service, assisting consultants with customer reception and engagement; * Escort customers to the door after purchase, ensuring a courteous and attentive service closure; * Offer and serve coffee to customers, contributing to a more humanized and comfortable service experience. **Store and Product Organization** * Assist in organizing eyeglasses on counters and displays, maintaining visual appeal and easy accessibility; * Keep sunglasses and frames clean, ensuring good product presentation; * Help maintain the point of sale and storefront, supporting display changes, arrangement, and visual communication; * Ensure the workplace remains consistently clean and organized. **Administrative and Operational Tasks** * Assist in completing the customer service spreadsheet (customer flow), recording basic information about store traffic; * Support eyeglass delivery processes, including initial customer guidance on usage and care; * Receive motorcycle couriers, verifying and organizing deliveries and pickups related to the store. **Learning and Development** * Learn sales techniques, products (lenses, frames, sunglasses), and the optical consultant's responsibilities; * Participate in company-provided meetings, courses, and training sessions, pursuing continuous development in commercial and service areas. Minimum Education: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
