RESERVATIONS ANALYST

Description

Job Summary: The professional will manage reservations, negotiate with groups, and apply sales strategies to optimize revenue while ensuring excellence in customer service. Key Highlights: 1. Manage and optimize reservations with a focus on customer satisfaction and revenue. 2. Negotiate group reservations and apply upselling techniques. 3. Work strategically to prevent overbooking and generate leads. * Always present guests and intermediary clients with the best available reservation options, aligned with daily conditions and strategies. * Handle phone calls or chat according to service standards and reservation conversion guidelines. * Provide all necessary information to customers at the time of booking. * Ensure accurate reservation entry into the system, per established procedures. * Negotiate group reservations. * Strategically offer additional revenue-generating services during reservations, such as upselling, early check-in, late check-out, restaurant bookings, etc. * Generate leads/opportunities for the commercial/revenue team whenever necessary. * Negotiate group reservations. * Check availability to open or close sales channels, preventing overbooking. Compensation: starting from R$2.578,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Basic food basket * Life insurance * Meal voucher * Food voucher * Transportation voucher Work location: On-site