Active Recovery Supervisor

Description

Job Summary: Professional to lead and manage an active recovery team, focused on results, data analysis, and process optimization, contributing to the sustainable development of the area. Key Highlights: 1. Team leadership and management for active recovery 2. Analysis of performance reports and indicators 3. Contribution to the development of projects and processes **Responsibilities**: Supervise the team; Provide support to the active recovery team; Allocate collections portfolios among operators; Contribute to the development of departmental projects; Analyze daily overall and individual team production reports; Inform teams of system and/or process updates; Manage the active recovery team; Conduct weekly check\-ins with coordination; Hold weekly 1:1 meetings with the active recovery team; Contribute to defining and establishing individual performance indicators for direct reports and monitor their measurement; Participate in the definition and measurement of DSOs, OKRs, and KPIs together with immediate management; Attend control and capture meetings, among others; Administer the active recovery team's banked hours; Map departmental processes in collaboration with management and the Process Office; Promote a culture of sustainable development; Perform other related duties; **Required Education**: Postgraduate degree in business, human resources management, or related fields; **Mandatory Requirements**: Experience in collections operations; Customer service; Negotiation techniques; Legal terminology; Knowledge of human resources management; Performance indicator management; Google tools (Drive, Forms, etc.); Google Sheets and/or Excel; Strong written and verbal communication skills; **Preferred Qualifications**: Project management; Process mapping; Management tools (KPIs and OKRs); **Behavioral Competencies**: Leadership and people management; Organizational loyalty; Connection; Execution with a focus on results; Analytical thinking; Innovation; Systems thinking; **Work Modality**: On\-site; **Working Hours**: Monday to Friday, from 9:00 AM to 6:00 PM; **Compensation**: Competitive salary commensurate with the role \+ benefits (meal allowance of BRL 37.32 per day, food allowance of BRL 702.85 per month \+ transportation allowance) and additional benefits listed below. Minimum Education Level: Bachelor's degree * Transportation allowance * Day off * Zenklub * Meal allowance * Health insurance plan * Education incentive * Food allowance * Dental insurance plan