Job Summary: We are seeking an IT professional to create, document, and train teams on systems, provide technical support, install and configure devices, and propose process improvements. Key Highlights: 1. GPTW-certified company focused on professional growth and development. 2. Work in an environment that promotes secure and efficient IT. 3. Opportunity to create, improve, and update technical policies and documentation. **What can you expect from this opportunity?** Certified by GPTW, prepare to work for a company recognized as one of the best places to work in the market. We are an expanding company, dedicated to both external and internal customers. Committed to professional growth, developing people is one of our top priorities. We also offer a comprehensive benefits package designed to support your well-being, quality of life, and personal priorities. **What we are looking for and responsibilities:** * Bachelor’s degree in Computer Science, Computer Engineering, or related fields (completed or in progress); * Knowledge of Information Security; * Knowledge of networking; * Knowledge of programming languages; * Create, improve, and update detailed technical policies and documentation for company systems; * Create and document operational processes and procedures; * Train technical and non-technical teams on system usage, new features, and policies, promoting a secure and efficient IT environment; * Develop reports and other forms of user support as needed; * Provide technical support to internal teams, identifying and resolving system-related issues; * Install, configure, and maintain corporate computers, laptops, mobile phones, printers, and other devices—ensuring availability and up-to-date status; * Identify and propose improvements to IT processes; * Interface with technology vendors to resolve complex issues, including server, network, and cloud service support; * Conduct regular system audits to ensure compliance with internal and external quality and security standards. **Benefits Provided:** * Competitive salary aligned with the role and market standards. * Unimed health insurance; * Dental insurance; * Childcare allowance; * Life insurance; * Meal allowance; * Food allowance; * Transportation allowance or Fuel allowance; * Birthday leave; * Learning and Development Program.