Job Summary: The Business Support Assistant supports product sustainment by monitoring tickets, resolving issues, guiding customers, and building a knowledge base. Key Highlights: 1. Support for product sustainment and continuous improvement. 2. Assistance with inquiries and issues from internal customers. 3. Analysis of system errors and root cause identification. The Business Support Assistant aims to support product sustainment. They monitor and track tickets, resolve them, guide customers, and build a knowledge base. They support error analysis and generate backlogs for continuous product improvement. To fulfill our mission of delivering sustainable solutions for agribusiness—from planting to production sales—we offer a comprehensive portfolio of products. Essential inputs for production, combined with Agrofel’s technical agronomic management consultancy—backed by over four decades of recognized expertise contributing to high-yield farming results. **Responsibilities and Duties** * Assist in addressing inquiries/issues from internal customers related to business systems; * Support documentation of Level 1 knowledge base articles; * Support monitoring of the support queue; * Support analysis and simulation of system errors to identify root causes, escalating requests to the development team when necessary; * Ensure adherence to service-level agreement (SLA) response times; * Serve as the interface with internal customers to enrich data and collect evidence useful for accurate support; * Evaluate and propose improvements to workflow processes. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree; * Strong verbal and written communication skills; * Analytical ability to identify errors; * Proactivity and ownership; * Good interpersonal skills. **Additional Information** * Meal Voucher; * Unimed Health Plan; * Dental Plan; * Education Allowance; * Life Insurance; * Annual Profit-Sharing Bonus (PLR). We are an agribusiness company founded nearly five decades ago. We stand alongside farmers throughout every stage of production—from planting to harvest—through bulk handling units, agricultural input stores, and financial solutions for agribusiness, operating across Southern Brazil. At Agrofel, each day writes a new page, where creativity and determination unite to cultivate innovative solutions for rural producers. #### **Mission:** Deliver sustainable solutions for our customers—from planting to production sales. #### **Our Values:** **Value Creation:** We pursue entrepreneurship aimed at generating value for our customers, suppliers, and shareholders through innovative actions that ensure our sustainability and growth. **Passion for What We Do:** We work with dedication and diligence, fostering teamwork and recognizing internal talent. **Customer Focus:** We operate with a high level of commitment, respect, and appreciation for our customers, aiming to satisfy their needs. **Ethics:** We fully fulfill our responsibilities, demonstrating transparency and fairness toward all stakeholders. **Socio-Environmental Responsibility:** We act in support of sustainable development, promoting social initiatives that contribute to improved quality of life in the communities where we operate.
João Silva
Indeed · HR
João Silva
Indeed · HR
