Customer Service Assistant

Description

Job Summary: In-person, telephone, and digital customer service, providing information courteously and clearly, as well as scheduling and organizing the reception. Key Highlights: 1. Friendly and clear customer service 2. Facilitated communication and clear expression 3. Administrative support and reception organization Physiotherapy Clinic near Wallig Shopping Center, in the North Zone of Porto Alegre, is seeking a Customer Service Assistant: Responsibilities: In-person, telephone, and digital channel customer service, providing information courteously and clearly; appointment scheduling, confirmation, and rescheduling; patient check-in and check-out, verifying registration data and documents; guiding patients regarding appointment times, exam preparation, internal procedures, and institutional policies; updating and maintaining accurate patient data in the system; supporting reception organization, ensuring a welcoming and orderly environment; directing patients to respective departments or professionals; managing service queues and prioritization according to protocols; assisting with verification of health insurance authorizations and referral forms, where applicable; recording incidents, requests, and relevant information for the team; supporting administrative tasks related to customer service; complying with internal policies. Requirements: Courtesy, strong communication and expressive skills, passion for customer service. Some prior customer service experience required. Schedule: Monday through Friday — 200 hours/month; 2 openings: 1 position from 7:00 AM to 4:00 PM (1-hour break) and 1 position from 11:00 AM to 8:00 PM (1-hour break). Salary: R$1.800,00 Benefits: Transportation Voucher (VT), Meal Voucher (VR) R$29.00/day + Health Insurance + Birthday Day Off + Discounts on FGV courses + Gym membership + On-site meal options