Job Summary: In this role, the challenge is to be responsible for the first customer contact, aiming to simplify and resolve their issues immediately, ensuring quality and satisfaction. Key Highlights: 1. First customer service contact with a focus on problem resolution 2. Ensuring customer satisfaction in all interactions 3. An inclusive and straightforward work environment At Saque, we are much more than just ATMs! With an international presence, we develop intelligent solutions for everyday needs, providing greater access to the services you need most. And most importantly, **WE ARE MADE OF PEOPLE!** So, are you ready to join Saque? **Responsibilities and Duties** In this position, our main challenge is to be responsible for the first customer contact, aiming to simplify and resolve their issues immediately, based on a service model that guarantees quality and customer satisfaction. Interested? Then take a look at the responsibilities for this position **Requirements and Qualifications** **Responsibilities and Duties:** * Handle all Level 1 interactions (Voice and Digital) from Saque and Pague’s internal and external customers; * Ensure proper registration and traceability of requests for each interaction; * Strive for First Contact Resolution (FCR) in all interactions; * Demonstrate empathy in every contact, aiming to delight the customer; * Proactively contact customers (internal and external) when necessary; * Escalate to responsible departments or leadership upon identifying clear opportunities or risks. **Requirements and Qualifications:** * Completed high school education; * Experience in customer service; * Strong communication skills; * Basic knowledge of Microsoft Office Suite; * Pursuing or having completed technical or undergraduate studies in Administration, Management Processes, Human Resources, or related fields is a plus. **Additional Information** At Saque, you are free to be yourself! Here, we all value and believe that we are equal in our differences! We prioritize a safe and inclusive environment focused on people — we are straightforward, bold, and believe innovation arises from diverse perspectives — WE ARE ONE! Saque was born from restlessness and the desire to transform how people interact with financial solutions, reaching diverse audiences, living in the present while always paving the way for our future. We are much more than just ATMs! With an international presence, we develop intelligent solutions for everyday needs, seeking increasingly straightforward and innovative solutions.
João Silva
Indeed · HR
João Silva
Indeed · HR
