BPO Coordinator

Description

Job Summary: We are seeking a professional to manage service contracts, lead teams, direct goals, and ensure delivery quality, serving as the client’s point of reference. Key Highlights: 1. Manage service contracts with a focus on results, people, and processes. 2. Lead people: leadership, team development, and engagement. 3. Serve as the client’s point of reference and ensure their satisfaction. **What We’re Looking For?** **Main Responsibilities:** Manage service contracts with a focus on results, people, and processes; Lead people: leadership, team development, and engagement; Direct and monitor time to achieve goals and results; Communicate/share departmental and company guidelines, policies, and objectives with the team; Manage operational indicators (KPIs and SLAs); Ensure and implement service governance standards; Execute offboarding processes, including dismissals, exit interviews, time management, etc.; Guarantee service levels, adherence to deadlines, and quality of deliverables contracted by the client; Develop and implement action plans for continuous service improvement and team development; Serve as the client’s point of reference, maintain strong relationships, and ensure client satisfaction with deliverables. **Requirements:** Minimum 1 year of technical leadership experience **Preferred Qualifications:** Knowledge of technologies (RPA, AI, BI) **Location:** São Leopoldo/RS **Why Build Your Career at Meta?** We offer autonomy, clear goals, and a dynamic, challenging environment where professionals have opportunities to interact with diverse technologies, participate in all types of projects, bring new ideas, and work from anywhere in Brazil—and why not, the world. Additionally, we are one of the best companies to work for in Brazil according to Great Place to Work, and one of the top 10 fastest-growing companies in the country for three consecutive years, according to the Informática Hoje Annual Report. **What Are Our Values?** * We are people serving people * We think and act like owners * We have a drive for performance * We grow and learn together * We pursue excellence and simplicity * Innovation and creativity are in our DNA All individuals are welcome, regardless of condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or related factors. We want you to grow with us in an inclusive, opportunity-rich environment. If this resonates with you, then #JoinMeta!