Operations Analyst I

Description

Job Summary: A professional responsible for maintaining terminals, identifying and resolving issues, monitoring operations, and coordinating services. Key Highlights: 1. Work with bold purpose in an innovative environment 2. Engage in analysis, diagnosis, and remote technical support 3. Opportunity at an internationally present company offering intelligent solutions Does working with bold purpose in an innovative environment catch your attention? Then take a look at this opportunity from Saque! In this role, your primary challenge will be to serve as the terminal maintenance lead—handling service requests, identifying and resolving issues, monitoring and tracking terminals, and accurately recording all activities in the appropriate control systems. Interested? Then check out the responsibilities for this position **Responsibilities and Duties** **Analysis and Diagnosis:** Identify root causes of issues, resolve them remotely, and, if necessary, dispatch field technicians with appropriate solutions. **Monitoring and Updates:** Track ticket statuses and maintain detailed records in Salesforce. **Technical Support:** Provide remote assistance for diagnostics, updates, and procedural guidance for on-site technicians. **Vendor Coordination:** Coordinate services with vendors, issue work orders, and monitor execution. **Interaction Logging:** Update tickets with information from IVR interactions, e\-mails, and other contact channels. **Maintenance Planning:** Organize preventive and corrective maintenance for terminals to ensure operational continuity and reduce failures. **Requirements and Qualifications** * Completed technical education or currently pursuing a degree in Information Systems, Computer Science, Networking, or related fields; * Experience in remote support; **Preferred Qualifications:** * Familiarity with ticketing tools (Qualitor / Salesforce preferred); * Logic and test programming skills; * Knowledge of Trauma Zero and Zabbix. **Additional Information** People with disabilities are very welcome! We seek individuals who embody Saque’s spirit—regardless of ethnicity, religion, gender, disability, sexual orientation, or age. Come show your attitude—come transform relationships with us! Saque was born from restlessness and the desire to transform how people interact with financial solutions—reaching diverse audiences, living in the present, yet always paving the way for our future. We are much more than ATMs! With international presence, we develop intelligent solutions for everyday needs, striving for increasingly simplified and innovative solutions.