Field Service Engineer/Technician

Description

Job Summary: The Field Service Engineer/Technician will be responsible for installation, calibration, and maintenance of ophthalmic medical equipment, with a focus on customer satisfaction. Key Highlights: 1. Working with cutting-edge technologies in optics and optoelectronics. 2. Working with medical equipment for ophthalmic diagnosis and treatment. 3. A global industry leader committed to Diversity and Inclusion. Founded in 1846 in Germany, Carl Zeiss is a global leader in optics and optoelectronics, with over 46,000 employees across approximately 50 countries. In Brazil, we operate in the fields of Medical Technology, Industrial Metrology, and Microscopy, delivering high-precision solutions that support scientific, technological, and industrial advancement. **About Our Medical Division** We provide comprehensive technologies for ophthalmic diagnosis and treatment, innovative visualization tools for neurosurgery, dentistry, and other specialties, as well as intraoperative radiotherapy. Our portfolio integrates promising technologies and innovations, ensuring trust, precision, and excellence for our partners and customers. **About Our Field Service Engineer/Technician Position:** Area of Focus: Ophthalmology, with emphasis on Refractive Surgery Work Base: Porto Alegre, with travel throughout Brazil **Responsibilities:** * Installation, calibration, and maintenance (preventive and corrective) of medical equipment, focusing on surgical ophthalmology, particularly refractive procedures. * Maintain records of performed services and submit reports on completed service visits. * Ensure customer satisfaction according to service metrics, including timeliness, performance, and quality. **Requirements:** * Prior experience working with medical equipment. * Experience in ophthalmology is a highly relevant advantage. * Basic IT knowledge (formatting hardware, installing software, configuring networks). * Technical education (Engineering, Electronics, Electrical Engineering, Mechatronics, or related fields). * Valid driver's license and willingness to travel. * Proficiency in English is essential. **Our Commitment to Diversity and Inclusion** ZEISS believes in equal opportunity. Regardless of gender, age, race, color, creed, sexual orientation, or disability, all qualified individuals will be considered in our recruitment processes. We strive to build a diverse and equitable workplace. We value and respect all differences. Your ZEISS Recruiting Team: Hayley Lem