Customer Support Representative

Description

Job Summary: O Laçador de Ofertas is seeking a Customer Success Assistant to build connections, resolve issues, and deliver memorable experiences—serving as the brand’s voice and ensuring unique, humanized interactions. Key Highlights: 1. Excellent customer support via chat and email, with a consistent tone of voice. 2. Effective communication, organization, and proactivity in problem resolution. 3. Continuous growth, a challenging and collaborative environment. Are you passionate about building connections, solving problems, and delivering memorable experiences? O Laçador de Ofertas is looking for a **Customer Success Assistant** to be the voice of our brand and ensure every interaction is unique and humanized. If you are communicative, organized, and eager to grow within an engaged team, this opportunity is for you. We seek someone who doesn’t just answer questions—but delights our customers through dedication, friendliness, and efficiency. **Your Mission:** * Serve as the primary point of contact for our customers, delivering excellent support via chat (Huggy) and email, always aligned with our tone of voice. * Act as a bridge between customers and internal teams, accurately routing requests when necessary. * Maintain well-organized records of all interactions in our system to ensure high-quality follow-up. **What We Expect From You (Requirements):** * Prior experience in customer service; * Familiarity with customer support platforms; * Strong written communication skills, especially for WhatsApp and email support; * Organization and agility; * Proactivity in problem resolution; * Availability to work on Sundays, either from 9:00 AM to 1:00 PM or from 10:00 AM to 2:00 PM; * Residence in the state of Rio Grande do Sul; * **Employment model: Individual Contractor (PJ).** **What Will Set You Apart (Preferred Qualifications):** * Knowledge of administrative and commercial routines. * Familiarity with Google Workspace or Microsoft Office tools (especially Excel at an intermediate level). * Exceptional attention to detail. **Our Value Proposition:** * **Flexibility and Balance:** Remote work model. * **Continuous Growth:** We provide ongoing training and mentoring, with real opportunities for professional development. * **Dynamic Culture:** A challenging, collaborative, and energetic work environment. **Compensation:** * R$ 400.00 per month. **Interested?** If you resonate with our culture and believe you can make a difference, join the O Laçador de Ofertas team!