Job Summary: Professional responsible for welcoming, guiding, and registering patients and their families, aiming for excellence in care and the best customer experience in the hospital. Key Highlights: 1. Focus on excellence in patient care. 2. Welcoming and guiding patients and their families. 3. Ensuring the best customer experience in the hospital. Description: What we are looking for: * Professional aligned with our purpose of excellence in patient care. Requirements: * Completed High School education Additional Information: * Working hours: 11:00 AM to 7:20 PM; * Shift schedule: 6 days on, 1 day off; * Work modality: In-person. Responsible for guiding customers and registering access entries according to the assigned service destination at the hospital’s reception desks, in compliance with hospital-established standards, aiming to enhance the customer experience. Main Responsibilities: * Attend to patients and their families, informing them about hospital rules and routines, service procedures, and other clarifications; also welcome dissatisfied patients to ensure service delivery and their satisfaction level. * Identify potential issues in daily operations and report them to responsible parties for correction and alignment. * Escort customers to their designated service locations across all hospital departments, aiming to enhance the customer experience. 251217020255715046
João Silva
Indeed · HR
João Silva
Indeed · HR
