Job Summary: As a Technical Consultant, you are responsible for welcoming customers, identifying vehicle needs, preparing service orders, and monitoring repairs to ensure customer satisfaction. Key Highlights: 1. Opportunity in a dynamic environment focused on quality 2. A key role in the mission of excellence in products and services 3. A company that values people and encourages growth **Job Description:** ---------------------- Are you passionate about vehicles and seeking an opportunity to work in a dynamic environment committed to quality? At SAVAR, you will play a fundamental role in our mission to deliver excellence in products and services. As a Technical Consultant, your main responsibilities include: 1\) Greeting and serving workshop customers courteously and efficiently; 2\) Identifying needs and performing initial vehicle diagnostics; 3\) Preparing and monitoring Service Orders (SOs); 4\) Advising customers on services, inspections, warranties, and recommended maintenance; 5\) Obtaining customer approval for service execution; 6\) Monitoring repair progress and keeping the customer informed; 7\) Conducting test drives when necessary; 8\) Verifying and delivering vehicles upon service completion; 9\) Explaining performed services, parts installed, and associated costs; 10\) Ensuring accurate completion of documents, authorizations, and service records. **Essential Requirements:** ------------------------------ We expect the following qualifications: 1\) Completed high school education; 2\) Ongoing or completed technical or higher education in Administration, Commercial Management, Automotive Mechanics, Mechanical Engineering, or related fields is considered an advantage. **Desirable Requirements:** -------------------------- We seek candidates with the following competencies: 1\) Basic knowledge of mechanics and after-sales processes; 2\) Customer service and interpersonal relationship skills; 3\) Strong verbal and written communication skills; 4\) Ability to organize and manage multiple tasks; 5\) Aptitude for negotiation and budget preparation; 6\) Attention to detail and commitment to service quality; 7\) Proactivity and problem-solving ability; 8\) Teamwork skills and ability to thrive in a dynamic environment; 9\) Familiarity with service management systems and Microsoft Office Suite; 10\) Focus on customer satisfaction and retention. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- We value people who make things happen, and we grow together with those who deliver results. Therefore, we offer a comprehensive benefits package designed to support you at every stage of your journey: Health and Well-being Unimed Health Plan QualiTop Dental Plan TotalPass, providing access to gyms and wellness initiatives Security and Financial Support Life insurance for added peace of mind Possibility of salary advance Goodcard benefit card, with an extensive network of partners Daily Convenience On-site cafeteria or meal allowance/food voucher, depending on the unit Transportation voucher per legislation Uniform provided for work activities Development and Quality of Life Partnerships with educational institutions, supporting your professional growth SESC partnership, offering leisure, cultural, and wellness options If you seek a company that values people, provides structure, and encourages growth, apply now and build your career with us. **Work Location:** ---------------------- Porto Alegre/RS **Working Hours:** ------------------------ Monday to Thursday: 08:00–12:00 / 13:15–18:05 \| Friday: 08:00–12:00 / 13:15–17:55
João Silva
Indeed · HR
João Silva
Indeed · HR
