Process Analyst

Description

Job Summary: A professional to work on process mapping and continuous improvement, digital transformation, and CRM implementation, aiming to enhance efficiency and customer experience. Key Highlights: 1. Strategic involvement in process mapping and continuous improvement. 2. Leadership in digital transformation and task automation projects. 3. Responsible for implementation and optimization of customized CRMs. Description: Requirements: * Bachelor's degree in Business Administration (or equivalent: Production Engineering, Information Systems, Process Management, etc.); * Complementary courses in BPM, CRM, Lean, Six Sigma, Agile/Scrum, and data analysis tools. Preferred Qualifications: * End-to-end process management (BPM), applying Lean and Six Sigma methodologies; * Experience in CRM implementation and improvement, including configuration, approval workflows, reports, and customized dashboards; Responsibilities: * Experience in process mapping, analysis, and continuous improvement, with strategic involvement in designing and implementing workflows focused on operational efficiency and customer experience. * Participation in digital transformation projects, involving system integration, task automation, and definition of performance indicators (KPIs) for sales, marketing, and customer support monitoring. * Responsible for diagnosing needs, gathering requirements from stakeholders, proposing innovative solutions, and ensuring adoption of organizational process best practices. * Implementation and improvement of CRMs, including configuration, approval workflows, reports, and customized dashboards; * Conducting training and integrations on standardized processes. 2511200202481716471