Job Summary: Responsible for managing B2B media projects, ensuring customer satisfaction, and promoting contract renewals. Key Highlights: 1. B2B media project management and customer satisfaction 2. Focus on contract renewals and stakeholder relationship management 3. Development and monitoring of project delivery schedules Description: * Bachelor's degree in Marketing, Advertising, Public Relations, or related fields (completed or in progress); * Experience in customer service, project management, or post-sales support for B2B clients; * Strong interpersonal skills for engaging with diverse stakeholders; * Knowledge of media and project management; * Ability to organize and prepare project progress reports; * Proficiency with tools such as PowerPoint and Canva. * Develop and monitor media delivery schedules for projects; * Ensure timely delivery of sold projects; * Guarantee full satisfaction of B2B clients (brands/agencies) and encourage contract renewals; * Address challenges, assess and mitigate risks, and propose solutions; * Maintain regular communication with commercial executives and other internal teams regarding delivery alignment; * Conduct recurring meetings to discuss project execution, verify deliverables, and monitor progress; * Provide client support and track deliveries using project management tools; * Create recurring post-sales materials for projects and lead presentations aimed at re-purchase. 2511200202481687188
João Silva
Indeed · HR
João Silva
Indeed · HR
