TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: We are seeking a proactive and organized professional for technical support, ensuring the stability and security of technological resources with a focus on problem resolution and modern technologies. Key Highlights: 1. Providing technical support to ensure system stability and security 2. Working with modern technologies and problem-solving 3. Technical and professional growth support and opportunities We are looking for a proactive and organized professional to work in technical support, ensuring the stability, security, and efficiency of the company's technological resources. If you enjoy solving problems, pay attention to details, and want to work with modern technologies, this opportunity is for you! **SIP Telephony Support (Orpen):** You will be responsible for creating and configuring extensions, managing call queues, and diagnosing telephony-related failures. You will ensure stable and efficient corporate communication. **Device Management and Configuration:** Includes formatting and preparing laptops for new users, applying policies and configurations via **Microsoft Intune**, protecting devices with **Microsoft Defender**, and integrating devices into **Azure AD**. **Security and Compliance:** Implementing corporate security parameters, configuring **MFA (Multi\-Factor Authentication)**, applying device encryption, and monitoring to maintain compliance with internal policies. **Printer Maintenance and Configuration:** Replacing toner cartridges, adjusting print settings, and configuring network settings to ensure proper equipment operation. **User Support and Assistance:** Resolving incidents related to hardware, software, and connectivity; supporting the use of corporate tools; and providing guidance on security best practices. Requirements: Currently pursuing a bachelor's degree in related fields Prior experience in this area is a plus. Here, you will find support and opportunities for technical and professional growth, enabling you to make a difference within the organization and contribute to the company's growth, as we believe in each employee's potential. We follow the CLT employment regime and benefits. Here's what we offer you: * Health Insurance * Dental Insurance * Free Telemedicine * Meal or Food Allowance * Transportation Allowance * Discounts on Dufrio products Minimum Education Level: Bachelor's Degree