Description
Job Summary:
Work in the claims area, overseeing cases, analyzing incidents, assisting policyholders, negotiating conflicts, and improving processes.
Key Highlights:
1. Customer service and guidance for policyholders
2. Negotiation and mediation of conflicts
3. Collaboration to improve processes
* Work in the claims area, monitoring claims-related processes and procedures across all types of insurance;
* Analyze and evaluate claims to identify optimal solutions for each case, in accordance with company policies and guidelines;
* Assist and guide policyholders by providing all necessary information regarding claims procedures;
* Negotiate and mediate potential conflicts between policyholders and insurers, ensuring customer satisfaction;
* Collaborate with other departments to improve claims-related processes and validate relevant information;
* Maintain up-to-date records of all claims-related activities, ensuring an accurate and reliable history;
* Participate in training and development programs to stay current on industry best practices and applicable legislation.
Requirements:
* Bachelor's degree in Business Administration, Insurance Management, or related fields;
* Prior experience in the claims area at insurance brokerages or insurance companies;
Minimum Education Level: Bachelor's Degree
* Life Insurance
* Dental Plan
* Health Insurance
* Transportation Allowance (VT)
* Childcare Assistance
* Wellhub (Gympass)
* Food Allowance
* Meal Voucher
* Birthday Bonus