Technical Support Analyst

Description

Job Summary: Multichannel technical support and administration of IP telephony systems, omnichannel platforms, CRM, Docker, and Linux, including implementation of customer service automation. Key Highlights: 1. Multichannel technical support (chat, phone, email, WhatsApp) 2. Administration of IP telephony systems and omnichannel platforms 3. Implementation of customer service automation (chatbots, APIs) Provide multichannel technical support (chat, phone, email, WhatsApp) Administer IP telephony systems Manage omnichannel platforms and their integrations; Configure and support CRM systems; Administer Docker containers and Linux servers; Implement customer service automation (chatbots, APIs); **Required Skills:** Linux, Docker, IP/VoIP Telephony, Networking, PostgreSQL database, REST APIs and webhook-based integrations; Currently pursuing or completed a degree in Technology-related fields; Experience with telecommunications platforms, CRM, omnichannel, automation, or AI; Experience in B2B technical support or specialized customer service; Knowledge of technical documentation and monitoring tools; **Salary:** R$ 2\.300,00 \+ Transportation Allowance \+ Meal at partner restaurant; **Employment Type:** CLT. **Minimum Education Level:** Technical Course