Hotel Receptionist

Description

Job Summary: Perform front desk operations, including customer service, check-in/out, reservations, telephone support, and sales of hotel services. Key Highlights: 1. Provision of services and customer service 2. Handling check-in, check-out, and reservations 3. Selling hotel rooms and services Perform front desk operations with a constant focus on delivering high-quality services and customer support, in accordance with the company's established guidelines, policies, and procedures; submit shift reports via e\-mail upon completion of each shift, ensuring such reports are completed accurately and thoroughly, proactively seeking solutions to reported issues and maintaining effective interdepartmental communication; read previous shifts' reports; monitor e\-mails regularly; prepare pre-check-in; process check-ins, walk-ins, and check-outs; make reservations through all sales channels according to reservation procedures; handle internal and external telephone calls per the hotel's service standards; block rooms for guests with scheduled arrivals on the same day, aiming to meet guest preferences and offer the best available room options; coordinate with housekeeping to confirm room availability for the designated check-in time; sell upgraded room categories and promote hotel services such as restaurants, bars, events, etc.; inform supervisors/management about departmental material requirements for daily operations; perform other related duties as assigned by direct supervisors, general management, or company leadership. Employment Type: Permanent CLT Compensation: R$1\.600,00 \- R$2\.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance