Customer Success Analyst

Description

Job Summary: We are seeking a Customer Success Analyst to implement the AlterVision platform, bridge the gap between store floor operations, management, and technology, and transform data into actionable insights. Key Highlights: 1. Award-winning AI company with rapid growth 2. Work at an internationally minded company focused on AI applied to physical retail 3. Welcoming environment with abundant growth opportunities On-site position – Porto Alegre/RS **How would you like to work at an AI company transforming physical retail across Brazil and globally?** AlterVision transforms data captured by Artificial Intelligence into actionable insights for physical retail—such as foot traffic analysis, conversion rate, and sales performance. **Awarded at South Summit – Enterprise Category** **Rapid growth (+100% YoY)** **️ Born at UFRGS (Center for Computing Entrepreneurship)** **Present in over 10 countries** * If you love technology and artificial intelligence, and want to see your work deliver tangible business impact for clients, this role may be for you. ### **Job Description** We are looking for a Customer Success Analyst to directly lead the implementation of the AlterVision platform and enhance our customers’ experience. More than just monitoring, we seek someone who serves as a key connector between store floor operations, management, and technology—informing decisions and helping our clients turn data into practical actions and concrete results. ### **Day-to-day Responsibilities** * Lead the AlterVision software onboarding process with clients * Facilitate strategic meetings to promote intelligent and consistent use of the tool * Support and guide teams in reading and analyzing KPIs, translating data into clear, actionable insights * Convert KPIs into action plans applicable to the physical retail context * Train and upskill managers and teams for strategic use of the tool * Collect structured feedback from store managers and sales staff * Support the development of data-driven and performance-based action plans * Serve as the liaison among technology, operations, and commercial strategy ### **Requirements** * Completed undergraduate degree (preferably in Communications, Business Administration, Marketing, or related fields) * Analytical capability and strategic, results-oriented mindset * Strong ability to teach, train, and lead people * Excellent communication skills, organization, and a consultative attitude ### **Preferred Qualifications** * Experience in retail, including hands-on exposure both on the store floor and in commercial management * Experience implementing systems, BI tools, or management platforms * Experience training commercial teams * Strategic, proactive profile with a growth mindset ### **What We Value** * Curious professionals who dive deep into details * Ability to tackle open-ended problems in unstructured environments * Willingness to learn, mentor, and lead as needed **Why This Role Is Special:** You’ll join a company with strong international DNA, solid academic roots, and full focus on AI applied to physical retail. Direct interaction with engineers and experienced professionals, gaining hands-on knowledge about integration, data, and artificial intelligence. Real-world implementation of AI systems in physical environments—not theoretical or shelfware projects. Culture described by team members as welcoming, lighthearted, with accessible leadership and abundant growth opportunities—in a company expanding at an accelerated pace. Glassdoor **What We Offer** CLT employment contract Competitive salary aligned with market standards and the company’s growth stage Meal allowance Transportation allowance ### **Interested?** If you identify with this role, enjoy technology, love solving problems, and wish to grow alongside a fast-growing AI startup, **apply now and join AlterVision.**