Financial Assistant

Description

Job Summary: The Financial Assistant bridges efficiency and empathy in academic financial matters, transforming interactions into positive experiences with agility and humanity. Key Highlights: 1. Commitment to cordiality and empathy in financial service. 2. Challenge of welcoming, understanding, and making a difference in each person's journey. 3. Interface with various university departments and student support. **About the Position:** The **Financial Assistant** is the bridge connecting efficiency and empathy in academic financial matters. More than serving internal and external stakeholders, this role assumes the commitment to transform every interaction into a positive experience—marked by cordiality and empathy—ensuring financial solutions are always agile and human-centered. The challenge goes beyond technical resolution; it involves welcoming, understanding, and making a difference in each person's journey. **Responsibilities and Duties** * Provide service to internal and external stakeholders; * Perform billing adjustments and discount entries; * Submit system-related requests to the technology team for student enrollment adjustments; * Execute debt renegotiation and installment plans for students; * Issue financial and academic documents and declarations; * Identify and correct registration inconsistencies; * Monitor and support student requests in coordination with other university departments. **Requirements and Qualifications** **Prerequisites:** * Currently pursuing a bachelor’s degree in Administration, Economics, or Accounting; * Experience in customer service; * Proficiency in Microsoft Office Suite. **Desired Skills and Competencies:** * Ability to perform financial calculations and operations, including interest, discounts, corrections, and results analysis; * Skill in conducting assertive negotiations and managing conflicts; * Familiarity with the Brazilian Consumer Protection Code. **Additional Information** **Work Schedule:** Monday to Friday, 12:00 PM to 8:00 PM | 175 hours per month **Benefits:** * Health insurance * Dental insurance * Childcare reimbursement for children up to 4 years old * Education assistance covering up to 80% of undergraduate tuition fees and up to 50% of postgraduate tuition fees * Free parking * Complementary private pension plan * Year-end recess *If you believe in meaningful work that creates value and generates positive impact for society and the university,* ***JOIN PUCRS!*** At PUCRS, we believe every person can transform the world—and that belief drives us daily to become everything we can be. Here, tradition and innovation walk hand in hand to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand collaborators bring to life a plural and creative community guided by solidarity, family spirit, and the conviction that knowledge transforms realities. Because of all we can be, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Explore the diverse areas of activity that embody who we are:** * 7 Schools (Undergraduate, Graduate, Research, and Continuing Education); * 5 Institutes (PUCRS Brain Institute, Institute of Culture, Institute of Geriatrics and Gerontology, Pró-Mata Environmental Institute, Institute of Petroleum and Natural Resources); * São Lucas Hospital of PUCRS; * Museum of Science and Technology; * Central Library; * Events Center; * Sports Park; * Scientific and Technological Park (Tecnopuc); * Labelo – Specialized Laboratories in Electroelectronics at PUCRS; * And much more...