Field Service Assistant

Description

The **Field Service Assistant** is responsible for providing on-site technical support to users, performing installation, configuration, and maintenance of software and equipment, as well as identifying and logging faults. Their mission is to ensure the full functionality of IT resources by delivering agile and effective solutions, supporting the technical team, and contributing to the continuity of academic and administrative activities at the Institution. **Responsibilities and Duties** * Provide on-site IT support, assisting in resolving technical issues and installing/configuring software; * Perform basic tests on hardware and software, contributing to fault identification and supporting the technical team in finding solutions; * Provide initial IT user support for software and applications, offering guidance and escalating requests when necessary; * Assist in preparing simple technical reports on hardware and software, following provided instructions; * Support the deployment of operating system and software images onto administrative and academic equipment; * Record and document performed activities, preparing technical reports on executed services. **Requirements and Qualifications** * Completed technical degree in Computer Science or related fields; * Knowledge of support tools and administration (System Center, Microsoft Deploy Tools, and equivalents). **Additional Information** **Working Hours:** Monday to Thursday (1:30 PM–4:00 PM / 5:30 PM–10:30 PM); Friday (2:00 PM–4:00 PM / 5:00 PM–9:00 PM); Saturday (8:00 AM–12:00 PM) **Benefits and Perks at PUCRS** **Health and Well-being** * Health and dental insurance (voluntary enrollment) * Complimentary life insurance * Specialized psychological counseling, subject to referral by Occupational Medicine * Complimentary physiotherapy for employees in specific operational areas * Well-being and Social Interaction Space * Nursing Room and Meditation Room * University cafeteria with take-away meal option for R$ 10.50 **Education and Development** * Up to 80% discount on undergraduate programs * Up to 50% discount on stricto sensu postgraduate programs * Discounts on extension courses and language courses * Mais Aprender Program * Internal Continuous Training Program * Corporate Moodle platform with online training courses **Quality of Life and Employee Support** * Paid holiday break between Christmas and New Year’s Day, with no hour compensation required * Daycare reimbursement * Free parking or transportation vouchers * Private pension plan (voluntary enrollment) **Culture, Sports, and Leisure** * 25% discount at the Parque Esportivo Gymnasium * 50% discount on performances organized by the PUCRS Institute of Culture * Free access to the University’s cultural calendar * 50% discount at the PUCRS Museum of Science and Technology * Birthday discount at the Museum’s Genial Birthday event * 50% discount on purchases at EDIPUCRS **Our Culture** At PUCRS, we believe in holistic care for people, promoting development, inclusion, and quality of life for all members of our university community — for who we are and for who we can become. At PUCRS, we believe every person can transform the world — and that belief drives us daily to become everything we can be. Here, tradition and innovation coexist to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand employees bring to life a plural and creative community guided by solidarity, a family spirit, and the conviction that knowledge transforms reality. For all that we can become, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Explore the diverse areas of activity that embody all we are:** * 7 Schools (Undergraduate, Postgraduate, Research, and Continuing Education); * 5 Institutes (PUCRS Brain Institute, Institute of Culture, Institute of Geriatrics and Gerontology, Pró-Mata Environmental Institute, Institute of Petroleum and Natural Resources); * PUCRS São Lucas Hospital; * Museum of Science and Technology; * Central Library; * Events Center; * Parque Esportivo; * Scientific and Technological Park (Tecnopuc); * Labelo — PUCRS Specialized Laboratories in Electroelectronics; * And much more...