Senior Commercial Assistant

Description

**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Perform complete input of service sales contracts for: Broadband; Mobile Telephony; Fixed Telephony; Digital Solutions * Register customers in commercial and operational systems, ensuring: * Accuracy of registration data * Compliance with internal and regulatory policies * Attach, verify, and validate mandatory documents, such as: Contracts; Proof of address; Documents of legal representatives * Proactively resolve pending items by interacting with departments including: Sales; Credit; Operations; Engineering * Ensure adherence to SLAs, deadlines, and registration quality standards * Maintain organization and control over the status of ongoing orders **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Position based in Porto Alegre * Completed High School education * Experience registering contracts or orders in corporate systems; Administrative or operational sales routines * Desired knowledge of B2B Telecommunications; Sales systems * Experience with document verification; Fast and accurate typing * Proficiency in Excel * Experience with customer registration analysis processes **Nice-to-have:** ------------------ * Currently pursuing or having completed a Bachelor's degree **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in caring for our employees’ health, well-being, and quality of life! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Take a look: * Flexible work schedule; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** Claro is experiencing a new phase—and to support it, we’re building a high-performing team! That’s right: we’re growing (a lot!) and this new chapter could begin with you. Where there’s opportunity, there’s Claro companies! Growing stronger every day, we connect people, empower businesses of all sizes, and open new pathways. This is the place where you can grow and build a solid career. **Why work with us?** Because you’ll be part of the fastest-growing player in connectivity, mobility, and digital services for Small and Medium Enterprises (SMEs). Here, your work transforms the market and the lives of our customers. So, are you ready? Are you up for this challenge? **\#JoinClaro**